I've noticed I don't get emails when a user replies to a comment on a ticket. It would be helpful to have some kind of notification (OS-level would be ideal,) to show that a user has replied to or su...
Hi!
Thank you for your feedback. Notification improvements are indeed planned, but unfortunately it is too early to say when.
In the meantime, the notification settings can be configured in the Admin Center to send e-mails to different user groups when a new comment is added to a ticket:
- End-users
- All helpdesk service members
- Assigned agent
Please let me know ff you have trouble making the feature work for you, and we will investigate how we can help.
Best regards,
Gyula Mucsi
Senior Product Manager