The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
We need to have the custom fields that we have added to be mandatory to open a ticket within Microsoft Teams. For example, we have multiple locations across the company. We added in custom fields a l...
Hi bblear,
Currently, there is no way to customize the ticket fields in the Microsoft Teams integration, but I have added this as a feature request for further consideration.