If I have a conversation with a customer over chat, then I would like to be able to send them the Chat via email. Or give them, or myself, the ability to save it locally even after I end the session....
Hi DT,
Unfortunately Remote Support Chat logs are not saved at this time, however you may be interested in 'Session Notes', which do get logged to your account at the conclusion of the support connection.
Ref: http://support.citrixonline.com/en_US/gotoassistremotesupport/help_files/G2ARS050005?title=Create+Session+Notes
Unfortunately Remote Support Chat logs are not saved at this time, however you may be interested in 'Session Notes', which do get logged to your account at the conclusion of the support connection.
Ref: http://support.citrixonline.com/en_US/gotoassistremotesupport/help_files/G2ARS050005?title=Create+Session+Notes