If I have a conversation with a customer over chat, then I would like to be able to send them the Chat via email. Or give them, or myself, the ability to save it locally even after I end the session....
We keep a copy of our chat logs by copying to note pad before we end the session. You can save directly on the customer computer in notepad (windows key + r, then type notepad.exe), or to your own. I save to my own, then copy/paste from note pad to email as it formats nicely that way. Takes all of 10 seconds to do the entire copy/paste/save.
Be sure you copy notepad before the customer disconnects.
Darcy, Cloudeight
Be sure you copy notepad before the customer disconnects.
Darcy, Cloudeight