after adding a new device group - you must enable access to each username. The online tech told me I have to select all of the user groups - even if they were previously selected. And there is NOT a select all button!!! Nor does the click and shift-click work! This is crazy - I had to go and click on every single device user group - I have over 60 clients - each is a device group. Not fun!
- Hi David,
Sorry for any confusion there.
You can try this method to grant access to multiple agents: **For the Device Group to be available on the Device Dashboard or the software, at least one User must be added to the Device Group- As an Administrator, log into https://up.gotoassist.com
- In the upper right click on People & Devices
- Click on Manage Users
- Select the Users to be granted access
- Click on Manage Device Groups at the bottom of the page
- Add a check mark to the Device Group
- Click on Grant Access
