Display which technician is currently connected to an unattended computer in a team account
When i choose the unattended session i saw a expert use a session but i want to know wich expert it is. Sometimes i need to contact an expert which is using a unattended session to know when is going to release it. I am GoToAssist administrator in my company and I have 105 experts who can connect to sessions unattended. I would like to know which technician uses a session unattended when it is busy. Thanks4KViews0likes9Comments
We need a Select All option in the admin console
after adding a new device group - you must enable access to each username. The online tech told me I have to select all of the user groups - even if they were previously selected. And there is NOT a select all button!!! Nor does the click and shift-click work! This is crazy - I had to go and click on every single device user group - I have over 60 clients - each is a device group. Not fun!1.5KViews0likes1Comment
Email report from portal for GotoAssist remote support
I am wondering if it is possible to have the details over every remote session emailed to me with GotoAssist Remote Support. When I look at the portal I can manually export this information, and download a video of the session. However I don't see anywhere where I could have either a daily summary report - or a remote of the details of each session - emailed to me automatically. You know how it is - if it isn't automatic, it doesn't get done!2KViews0likes2CommentsAbility to see who is in session with what computer
I know as an Admin I can see who is in a shared session. But I cannot see to which remote computer they are connected. Also, I am unsure if active sessions show on a report. It would be nice for a regular user to be able to see who is connected and to where.1.2KViews0likes0CommentsRestrict Reporting & Recordings to Admin users
I think an important feature that should be implemented in a future build is the ability to restrict viewing or downloading recordings and reports to only admin users. Users who only have access to a few groups can view and download all recordings and reports, definitely a security and liability issue! Thx, J3.1KViews0likes3Comments
