Add Copy and Paste between desktops in a GoToMeeting.

GTM if you implement this feature, I will happily transition from Zoom back to you. Zoom has all the right features but lacks in performance and lags unlike GTM. GTM disappoints by not listening to its user base and not implementing a feature that should be as common sense as wearing socks with shoes (its a must or your uncomfortable and get sweaty). You need copy paste between host and client with screen sharing software (its a must or your uncomfortable and get sweaty).

I just want to add my request please to have copy and paste.  The Meeting Spaces beta which Ash mentions does not help in this regard.  This is a major weakness of the tool.

GotoMeeting team... fix this or else...  And add file transfer.  Duh.  It's not really a meeting if I can't collaborate.

Found a temporary workaround
As a workaround to us support people: Ask your customer if they have Teamviewer or Webex and connect in to their session (you can switch presenter back and forth just like GTM). then you can avoid the use of GTM. Until GTM fixes the lag issues and copy&paste works is implemented.

Crypes, we've been moved from webex to GTM by IT dept, this is a killer for me and my support guys.  Surely it can't be that hard to add?  I don't really want to have to swap back and run two systems at onece but I will have to, especially if an ETA can't be given for something that is more than just an Idea.

Dear Citrix/GoToMeeting,
Large portion of your customers are Support personnel & IT. However, Its not just support staff & IT that would benefit from this. But many more.
Here is what I cannot do with Clipboard between host and client (and was able to do on your competitors software): Troubleshoot systems quickly and efficiently. I troubleshoot linux servers thru Putty sessions on the clients computer. I have preimplemented 1000s of scripts at the tip of my fingertips using a not so well known windows clipboard manager called CLCL. Also If I dont have a script, I can type it up really quickly in Notepad++ on my PC and copy paste it across. CLCL allows me to hold multiple "copies" in history, but also I can hold scripts in template.
Another Example of what I cannot do (and was able to do on your competitors software): A customer just called in about their servers drives acting up. I login to the remote session. I open up Putty and I ssh into their server. I paste in 10000 char script and I get all of the information that I need. I can then quickly copy back the results into my case tracking system (Salesforce or whatever)
Now I cannot do any of this without copy/paste. I have to either chat or email or use a pastebin. This increases the latency of human operations by many fold. Im a very quick computer user and I could usually get 10 commands in a minute. Without this feature its more like 1 a minute. My speed has tremendously lowered, and im not bottlenecked by myself. Im bottlenecked by your software not having Copy Paste.
This feature is so basic and key that even none-meeting software implement it: look at BiDirectional Clipboard (thats exactly what we need by the way) in VirtualBox or VMware (that you get by installing their "Tools"). Also your competitor: Teamviewer and WebEx have this feature. You are now in the same boat as Join.me which lacks this feature. Im not sure if you are aware but support staff love and learn their Remote access programs. We build a list of top 3 in our head & thats what we love to use. We would switch the order up if the feature list got better. But currently the best one in the market is Teamviewer because of its Copy Paste and other features (sending files). I know that you have the potential to do good here, so please come out of hiding and just implement this feature.
Regards,
Frustrated but hopeful GTM User

In the exact same spot as Tim. I would love this feature. This product just makes me made without this feature. Its one of those, if you dont have it, why does your company even exist features. Like a Luxury Car without AC.
Come on Citrix, why dont you see your frustrated customers and come to our aide.
We need the ability to Cut/Copy Paste between Client and Host. Even VirtualBox implements this between Host and VM. Teamviewer and WebEX do this as well. I dont like typing up scripts on client when im supporting. I would rather type them up locally and send them over via copy/paste, this is because there is alot less latency. Also I use a clipboard manager, CLCL, which stores nearly all of my preproduced scripts. I cant use them. Your "chat" workaround is a half-a$$ed failed attempt at this. You need to either fully implement it or you cannot claim your product as 100% ready for use by Support Teams.

I train on SPSS remotely.  For which the firm still uses GoToMeeting.  My students need to paste the syntax code they've written into the chat window for me to read.  i can't very well give multiple students control of the meeting.  the easiest and most common is of course a simple paste feature. shocked that version 7.6.0 (2016) does not have this feature. 

I can't think of a product other than this one that doesn't have cut and paste.

Currently, GotoMeeting does not work well for me, as I work in IT Security and need to copy and paste debug output from customers workstations quickly and repeatedly. Also I copy and paste large amounts of text that may not fit in the chat window.
GotoAssist works fine for me, although it takes longer to get customers in a session as the www.gotoassist.com/x/xxxx takes longer than joingotomeeting.com

Hi, at this time there is no change of status for this Idea. We are currently focusing on moving our entire customer base to our new software platform. This will improve our ability to develop new features and improve the existing ones, so this undertaking has been given the highest priority. Once this process is complete we will be able to reevaluate our list of feature requests and planned improvements, and prioritize accordingly. 

As soon as this Idea is planned, i will update the status and you will be notified automatically. 

Glenn Dobson,

Two years ago you wrote: "Sorry, I understand that is not what you are asking for, just wanted to be clear about what is available currently. I'm not aware of plans to add this ability currently so I am going to change this topic to an Idea."

Is this still topic still an "idea"?

We'd appreciate some feedback.

Thanks

Thanks for the info guys! We didn't even know about WebEx. Made the switch today!

Glenn, to answer your 4 month old question (sorry), I do lots of things, but mostly they consist of remoting into a client's environment via GoTo meeting, working on anywhere between 1 and 10 servers/workstations to configure/train/install/repair a software product that is deployed in dozens of different methods and configurations, and chatting with and/or training the clients' 1 to 25 employees who are on the meeting with me.

So although GoTo Assist sounds like it has this feature, it has a lot features we really just don't need. I need a meeting environment to do this with, not a direct support tool.

I mean, compared to other meeting products, there are lots of things I like better about GoTo meeting, most of those things center around usability/ease of use, but copy/paste is a BIG miss. I would gladly use WebEx if it was an option to me at my current employer just to have this feature. Despite the WebEx interface being a little clunkier, I'm sure I'd get used to it over time, but I can NEVER get used to not having a Cut/Paste feature...

Wow, that's funny Mitch, I was literally just dealing with a Client over GoTo Meeting and was complaining that this feature STILL isn't implemented yet... He couldn't beleive it either (he said he usually uses WebEx and it has been there as long as he can remember). It's 2014... Virtually EVERY OTHER product I've used like this has this feature, it is fundamental. Furthermore, to answer Dan's question again, every time I've used the Chat feature to paste text (like when I had the client today send me a small snippet of a script we were working on together, maybe about 30 or 40 sparsely populated lines) it cuts off the text. So apparently, not only is there no copy/paste feature, there is also a limit on how many lines it handle at a time... It doesn't even send it in two chat messages like a text message does when its too big. It just cuts off the remainder of the pasted text and you have to find where in your copied text it got cut off at (not always easy when copy/pasting code) and copy/paste from there. At that point the client or I just give up and email it to each other. It is ludicrous that this oh-so-basic feature is still absent. It is even more ludicrous that the GoTo meeting personnel can't seem to grasp why it is important? I mean, to ask under what circumstances we would need this feature is weird. "Well, under the circumstance where we need to cut and paste text. That circumstance..."

I'm leaving go to meeting to webex because of this....

Glenn Dobson,

Any update on this?

Thanks

Why would calling someone help this situation?
This thread is over a year old.
Still no update from them.

Call and ask for a feature request. If more people ask for it, their product management team will be more apt to work on getting that feature put into the next update.

I'm going to be doing the same thing now and not happy about needing to do this via chat window

Copying over advanced SQL scripts that are too long to paste in the Chat.
What would you like me to do now?