GartMeeting's avatar
GartMeeting
Active Contributor
6 days ago
Status:
Declined

Application Screen Sharing Limitations in New GoToMeeting Version

Hi GoToMeeting Team,

I'm writing to express some frustration with the current version of the application. As a host, I frequently need to share a specific application window during meetings. However, unlike the previous version, the current setup does not allow associated pop-up or option windows from that application to be visible to attendees. This limitation seriously impacts my ability to present effectively.

The workaround provided by support—to share my entire screen—is not a viable solution. Doing so would violate my company’s privacy policy, as it may inadvertently display and record confidential information.

Being able to have multiple windows from the same application visible while sharing is critical to our workflow. Please consider restoring this functionality or providing an alternative that maintains both usability and compliance with privacy requirements.

Thank you for your attention to this matter.

3 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    7 hours ago

    Hi GartMeeting​ 

    I reviewed your case and have to reiterate what our engineering team stated.

    While it may have worked in the classic version for certain apps, it was not expected behavior. We depend on Windows/macOS to capture application windows, so if pop-ups or dialogs show up as separate windows, we can’t display them during sharing. If this worked differently before, it might be because the app itself changed the way it handles those pop-ups.

    There was also a previous Labs feature that let you share just part of your screen, which sometimes picked up those pop-ups, but that option isn’t available anymore. There is a request to bring that feature back, and we have been sharing interest with the team. I encourage you to vote and comment on the idea, here. 

    I am going to decline the idea, because this is not something we can control. We will share your feedback with the product team. Thanks for sharing your idea here.  

  • KateG's avatar
    KateG
    GoTo Manager
    3 days ago
    Status changed:
    Reviewed by moderator
    to
    Needs Info

    Hi GartMeeting 

    What application were you sharing that could pop-out? 

    Were you previously using classic GoToMeeting (with the daisy symbol) and it could pop-out and are now on the new GoTo app?