In original version of GTM, Organizer could use one button to Mute All before recording. At the end of recording, I could Unmute All with one button click and it always worked. Now, it only works randomly. We've tried it with *6 on phones (sometimes works) or by sending unmute requests to users (sometimes works) but we still have several experienced users who cannot unmute themselves no matter what they try. We tried the suggestion of nobody muting themselves at all, and letting me mute and unmute - another fail. We're out of patience as this is a critical component of GTM for us.
Hi GBNgal
Nice to see you.
Are those that can't unmute calling in by phone? One thing to keep in mind, In order to mute and unmute attendees who have dialed in by telephone, the attendee must enter their unique audio PIN when they join the meeting. When they enter their audio PIN their telephone call will be connected to their name in the attendee list.
