RK1's avatar
RK1
New Member
4 days ago
Status:
Needs Info

Stop attendee screen from changing size

It's so irritating when the Presenter... probably is using a two or three monitor setup switches to another screen to present content... and it blows all over the attendee screen... When capturing a webinar and the presenter does this... it blow way past the capture screen.

If you are capturing 1/4 of the full screen and this happens... all of a sudden, you are losing 75% of the presented material...

Support says there is NO WAY to stop this bad behavior... hence this request.

As far as I can tell... no other webinar software has this bad behavior.

Please give attendees control so the presenters screens always come in at the identical size.

2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    4 days ago

    Hi RK1​ Welcome to the Community

    I saw your support case, to clarify, are you using GoToMeeting or GoToWebinar? Do you happen to know  what the presenter is doing when their screen suddenly goes full size—are they sharing their screen? 

    Could you also let me know more about your setup? For example, are you on a single monitor or using a multi-screen arrangement? And are you running the webinar from a PC or Mac? 

    I'd like to try and replicate this on my end so I can better understand what's happening. Thanks