We've had registrants point out that they cannot select "other" in the State field when they choose a country other than United States. How can this be resolved?
- We want to collect state/province info from users in the US and Canada, but for others we'd like to see 'None' or 'Other' listed at the top, immediately under 'Choose one'
We currently have "State/Province" as a required item on the registration form. We have many registrants from Europe and other regions that do not have states and we've heard from many of them who are not happy that there is not a "none" or "not applicable" choice in the drop down menu, only US and Canadian states and Provinces. This is also an issue that throws off our reporting and follow up because anyone registering from another country has to choose something that doesn't actually reflect where they are. We often have meetups to follow up on a subject and we send invittes to people who are within 50 miles of where a particular meetup is taking place so it's important to us to have accurate information.
PLEASE take this request (and apparently many others you've received on this subject) under consideration! PLEASE add a "none" or "not applicable" option in the State/Province drop down!
Hi kgately,
We appreciate you taking the time to make the suggestion and can understand the inconveniece the current setup is creating. As you indicated, this is something that we have heard requested previously and we will be happy to pass it to developers again to evaluate as something to be implemented in the future.
For now, the best suggestion to work around this would be to still include the State/Province field on your registration forms, but not force it to be a required field. With this, at least international attendees will not be forced to make a selection which results in inaccurate information on your side.
This really needs to be fixed, it should be so easy to add "None" to the list.
Even better would be the ability to display the Country field first, and have the State/Province field appear only if United States or Canada is selected. Slightly more work, but still easy, and it's the best experience.
scottstrand We are working on several improvements to the registration flows in the coming months. I hope to include an update around this standard registration template as well.
- Hi Liz,
If there is a specific country that we can add to the list there?
--Or if you'd like to create an open ended registration question for attendees to type in the region of their choice, that will also capture different regions if you make the question required in Registration Settings.
- The issue is, we require the following fields, country and state. In the past, when people who did live in the US or Canada, chose their country, it gave them the option to not choose a state. Now, it's asking they choose one and it's not relevant to their country.
- Hi Liz,
I apologize for the confusion there.
What they've done is instead combine all the states from US /CA into one list, where Canadian provinces are towards the latter end of the list.
- We are experiencing the same problem as Liz. We have registrations from around the globe, the majority from the United States, but some from Australia. The state/province list is only allowing our registrants to select a US or Canadian state / province. How can we collect state information from other countries?
- If you need registrants to enter specific data to confirm their qualifications, I would make a custom Registration Question, and check the box to make the answer mandatory. The question type needed if there are more than just a few territories would be 'open ended'.
- Ash - That is a work around perhaps, but not a solution. That leaves the state / province question down with the auxiliary questions and not up with the rest of the customer information. That doesn't look very professional. Is there not at least an 'other' for the state and province?
- While we do not have any alternatives to the current default listings of States and Provinces, I have made this conversation into an Idea so that others can make note as a future improvement idea.
- The crazy thing is, that in the past, we have never had any issues with this. State was always a "requirement" but then when the registrant chose a country other than USA/Canada, it just took the "required" part away from the "State" field. Anyway, hopefully something gets worked out!
- Thank you Ash, I appreciate it! I hope this makes it to the list for future improvements! Have a great day.
