45 Comments
- Chris Droessler6 years agoRespected Contributor
I would rather the attendee choose "other" than to choose the wrong country, because they have to pick something.
- Duo_BR6 years agoVisitor
Hi There.
Would be possible to include "None" or "Other" as option for State/Province field?
I know this has been requested numerous times. As your client, I feel embarassed when someone registering fo one of my webinars says their contry's states are not listed in options, and there is no option they can chose. - GlennD7 years agoGoTo Manager
Hi AB_NRI,
Thank you for bringing this up, we are reviewing our counrty, state/province lists and I have added your feedback.
- AB_NRI7 years agoNew Member
The list of state/province does not include all US territories/jurisdictions. Would it be possible to either add an 'other' option or add the missing US territories/jurisdictions to the state/province list (i.e., American Samoa, Federated States of Micronesia, Republic of Marshall Islands, Commonwealth of Northern Mariana Islands, and Palau)? For webinars we host, state/province is a required field but with no 'other' option or without the above enumerated territories/jurisdictions being included in the state/province list, participants from these areas are unable to register for the webinars.
- afenn7 years agoActive Contributor
Has there been any update on this issue? This is a HUGE problem for us -- we need to require state to be able to properly segment our leads, but we also have received many complaints from international cusotmers who are required to fill in a "state" when they select a country outside the US & Canada. Not requiring the state field is not an option. It seems that it should be an easy fix to simply add "none" or "not applicable" to a drop down list.
- Adrian_I8 years agoRetired GoTo Contributor
Hi kgately,
We appreciate you taking the time to make the suggestion and can understand the inconveniece the current setup is creating. As you indicated, this is something that we have heard requested previously and we will be happy to pass it to developers again to evaluate as something to be implemented in the future.
For now, the best suggestion to work around this would be to still include the State/Province field on your registration forms, but not force it to be a required field. With this, at least international attendees will not be forced to make a selection which results in inaccurate information on your side.
- kgately8 years agoActive Contributor
We currently have "State/Province" as a required item on the registration form. We have many registrants from Europe and other regions that do not have states and we've heard from many of them who are not happy that there is not a "none" or "not applicable" choice in the drop down menu, only US and Canadian states and Provinces. This is also an issue that throws off our reporting and follow up because anyone registering from another country has to choose something that doesn't actually reflect where they are. We often have meetups to follow up on a subject and we send invittes to people who are within 50 miles of where a particular meetup is taking place so it's important to us to have accurate information.
PLEASE take this request (and apparently many others you've received on this subject) under consideration! PLEASE add a "none" or "not applicable" option in the State/Province drop down!
- Andrea18 years agoNew MemberI would like to know when this issue will be updated. Our webinars have worldwide registrants and we would like to see this fixed by early November before our next webinar. If you could please update this post on the fix date.
- Fran_Simon8 years agoValued ContributorAny update on this? I get so much email from global participants. They end up not registering.
- Joe Armstrong8 years agoNew MemberI agree. And I would like a statement from GTW on their intentions.