We've had registrants point out that they cannot select "other" in the State field when they choose a country other than United States. How can this be resolved?
45 Comments
I provide Webinar only in Italy, but I can't get the province of Italy becouse this list is only populate with US states.
https://en.wikipedia.org/wiki/Provinces_of_Italy
scottstrand We are working on several improvements to the registration flows in the coming months. I hope to include an update around this standard registration template as well.
This really needs to be fixed, it should be so easy to add "None" to the list.
Even better would be the ability to display the Country field first, and have the State/Province field appear only if United States or Canada is selected. Slightly more work, but still easy, and it's the best experience.
Part of this has to do with GoTo being an American company, and thus are not allowed to do business with certain countries. I hope that is not why they are not allowed to have an "Other" choice.
If GoTo makes an official comment here, due to political pressure, it will be a well thought out "we'll look into it."
It is unfortunate when politics gets in the way of us creating a better, more-informed planet.
Actually, since GoToWebinar is a global product, you'd think there might be a good solution for global participation and the form would accomodate ALL countries internationally. The frustrating thing about this is this registration forms have not be updated in all of the time since the product was launched. I know because I was a customer that long ago.
Sorry, I was not clear. I am agreeing that having an "other" choice would be helpful.
Correct. But the is no "Other" option.
I would rather the attendee choose "other" than to choose the wrong country, because they have to pick something.
Hi There.
Would be possible to include "None" or "Other" as option for State/Province field?
I know this has been requested numerous times. As your client, I feel embarassed when someone registering fo one of my webinars says their contry's states are not listed in options, and there is no option they can chose.
