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NST_Support
New Contributor

How to get in contact with Support?

I have submitted a support request a few days back and despite getting a confirmation that someone would 'be in contact shortly' noone has actually replied. Nor am I able to access the mycases page, it is just a blank page that is stuck in a reloading loop (not a PC issue, have tried from a different location, same result).  
Nor can I find any phone number to call anyone...  
So again, how do I get help here?

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: How to get in contact with Support?

Hi @NST_Support, welcome to the community.

 

If you have a support ticket number I can check on its status for you.  Our toll-free support numbers are available by clicking on Contact Us at the top of our support page, or by clicking on Contact Support which is displayed on each support article.

 

Glenn is a member of the GoTo Community Care Team.

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2 REPLIES 2
GlennD
GoTo Manager

Re: How to get in contact with Support?

Hi @NST_Support, welcome to the community.

 

If you have a support ticket number I can check on its status for you.  Our toll-free support numbers are available by clicking on Contact Us at the top of our support page, or by clicking on Contact Support which is displayed on each support article.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
NST_Support
New Contributor

Re: How to get in contact with Support?

Ticket number 18800470. I did find the phone number as you described though, thanks.