I am dealing with this right now. I do not get the one-time code and the tech support is closed. I have a user that is down and I cannot help . This is ridiculous! Time to find a new solution...
@mannyc Sorry for the frustrations.
Were you able to recieve the RBA communications thereafter?
If the Emails are still failing, we can see if there's been a block placed on that address due to too many returns.
Was there ever a solution found on this? I am having that problem now a couple of years later.......
Also having this problem in 2022. I have started my own thread which nobody in support has responded to.
I am trying to sign in to pay for another year, can nobody help with this?
I'll give it another day before I will have to go to another remote software provider.