Saved Credentials Not Working

[OrcusLtd]

Hi, We have been using logmein now for many years.  We have 500+ host computers within logmein central.

Saved credentials used to work.  Login to a machine first time, click save credentials and everytime after that it would auto login.

However a while ago it stopped working in Chrome on the three machines I have.  I therefore tried in Edge.  It worked correctly in Edge.  So I switched to Edge.  This lasted about 3 months and all of a sudden it stopped working... i.e. I need to enter the password everytime.

I therefore tried firefox... It works correctly in firefox.  However I dont want to spend ages swapping over to Firefox for the same issue to happen again!

Its now been not working in Edge for at least a month and I have to connect to lots of PCs each morning so its becoming very painful.

Anyone come across this and found a solution ?

[KateG]

Hi @OrcusLtd Welcome to the GoTo Community. 

The team reproduced this issue which appears to be related to a browser security update which now prevents the reading of the saved credentials. We have opened a ticket and we are trying to find a solution for it as soon as possible. Thanks for your report and patience. 

[OrcusLtd]

Hi Kate,

Any update on this ?

Thanks

Ray

[GlennD]

Hi @OrcusLtd,

Unfortunately, there is no news yet as the team is still investigating if there are any solutions. 

[rpmaps]

And here I thought I was the only one.    My experiences are identical to yours.....Chrome....then Edge for a few weeks.   Now no credentials are being saved.

[OrcusLtd]

Hi, Any news on this as its been well over a month.  Thanks  Ray

[KateG]

@OrcusLtd, @rpmaps the fix will come with a new website release in the next few weeks. 

Sorry to keep you hanging and for the inconvenience. Thanks as always for your patience.  

[GaborO]

Hi @OrcusLtd, @rpmaps!

The fix is ready. We are still running some QA tests and it can go live in a week or two.

Thank you for your patience.

[GaborO · Accepted solution]

Hi @OrcusLtd, @rpmaps!

The fix has been released. The auto-login should work now, except in Safari, due to a bug in the browser.

[Sensible_Ray]

Any word on this fix, its driving our clients crazy