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Forum Discussion

OrcusLtd's avatar
OrcusLtd
New Contributor
2 years ago
Solved

Saved Credentials Not Working

Hi, We have been using logmein now for many years.  We have 500+ host computers within logmein central.

Saved credentials used to work.  Login to a machine first time, click save credentials and everytime after that it would auto login.

However a while ago it stopped working in Chrome on the three machines I have.  I therefore tried in Edge.  It worked correctly in Edge.  So I switched to Edge.  This lasted about 3 months and all of a sudden it stopped working... i.e. I need to enter the password everytime.

I therefore tried firefox... It works correctly in firefox.  However I dont want to spend ages swapping over to Firefox for the same issue to happen again!

Its now been not working in Edge for at least a month and I have to connect to lots of PCs each morning so its becoming very painful.

Anyone come across this and found a solution ?

  • GaborO's avatar
    GaborO
    2 years ago

    Hi OrcusLtd, rpmaps!

    The fix has been released. The auto-login should work now, except in Safari, due to a bug in the browser.

10 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Sensible_Ray, welcome to the community.

     

    Are your clients using Chrome and signing in on logmein.com, or are they using another browser? This issue has been corrected for Chrome users.

     

  • GaborO's avatar
    GaborO
    GoTo Contributor
    2 years ago

    Hi OrcusLtd, rpmaps!

    The fix has been released. The auto-login should work now, except in Safari, due to a bug in the browser.

  • GaborO's avatar
    GaborO
    GoTo Contributor
    2 years ago

    Hi OrcusLtd, rpmaps!

    The fix is ready. We are still running some QA tests and it can go live in a week or two.

    Thank you for your patience.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    OrcusLtd, rpmaps the fix will come with a new website release in the next few weeks. 

     

    Sorry to keep you hanging and for the inconvenience. Thanks as always for your patience.  

  • OrcusLtd's avatar
    OrcusLtd
    New Contributor
    2 years ago

    Hi, Any news on this as its been well over a month.  Thanks  Ray

  • rpmaps's avatar
    rpmaps
    New Member
    2 years ago

    And here I thought I was the only one.    My experiences are identical to yours.....Chrome....then Edge for a few weeks.   Now no credentials are being saved.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi OrcusLtd,

     

    Unfortunately, there is no news yet as the team is still investigating if there are any solutions. 

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi OrcusLtd Welcome to the GoTo Community. 

     

    The team reproduced this issue which appears to be related to a browser security update which now prevents the reading of the saved credentials. We have opened a ticket and we are trying to find a solution for it as soon as possible. Thanks for your report and patience.