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testuser2023
New Contributor

client locked out on domain computer

the client gets this error : the referenced account is currently lock out  when he puts his password in.

 

How do i use logmein to reset his password? or unlock his account?

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: client locked out on domain computer

Hi @testuser2023, welcome to the community.

 

I think you will need to log in as the Domain Admin and unlock the user's Windows account.

 

Glenn is a member of the GoTo Community Care Team.

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2 REPLIES 2
GlennD
GoTo Manager

Re: client locked out on domain computer

Hi @testuser2023, welcome to the community.

 

I think you will need to log in as the Domain Admin and unlock the user's Windows account.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
testuser2023
New Contributor

Re: client locked out on domain computer

So just by logging in as Administrator will unlock the account? It seems like there is more to it