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testuser2023's avatar
testuser2023
New Contributor
3 years ago
Solved

client locked out on domain computer

the client gets this error : the referenced account is currently lock out  when he puts his password in.

 

How do i use logmein to reset his password? or unlock his account?

  • Hi testuser2023, welcome to the community.

     

    I think you will need to log in as the Domain Admin and unlock the user's Windows account.

     

2 Replies

  • testuser2023's avatar
    testuser2023
    New Contributor
    3 years ago

    So just by logging in as Administrator will unlock the account? It seems like there is more to it

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi testuser2023, welcome to the community.

     

    I think you will need to log in as the Domain Admin and unlock the user's Windows account.