Forum Discussion

GTM254's avatar
GTM254
Active Contributor
6 months ago

Remote Control Does Not Work in GoTo App?

Hi All,    We have moved over to the GoTo app since it is replacing the GoToMeeting app. The problem is that when doing support sessions, it appears that the organizer cannot request control. If I ...
  • GlennD's avatar
    GlennD
    6 months ago

    Since you were the attendee, it would be the admin on the vendor's account who would need to enable it for them to use in their meeting that you joined. In the case of a single user/license GoToMeeting account, the Organizer is typically also the Admin of the account. 

     

    If you want to user Remote Control in meetings held with your GoToMeeting account, you need to sign into the admin center and enable it. Manage feature settings for a single user