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nshammasi's avatar
nshammasi
Active Contributor
2 years ago
Status:
Accepted

Contact Center Analytics Agent Performance Agent Availability Pause Status

Hello there,    In the Contact Center Analytics, under the Agent Performance tab where you can view the Agent's Availability, it would be really helpful if we can view which Pause Status the Agen...
Contact Center Features
GlennD's avatar
GlennD
GoTo Manager
2 years ago
Status changed:
New
to
Investigating

Hi nshammasi, thank you for the feedback! This is something we have heard from other customers as well, and it is planned for a future update. We will update the status of this idea when it is added.