The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
We need to be able to delete skills from Contact Center. Apparently this isn't even something GoTo engineers can accomplish on the backend. What happens if we create a new skill, and mistype it? What...
In addition to deleting skills, it would be very useful to export the list of agents and skills. It is very difficult to manage skill assignments when they can not be printed or downloaded to share and review.