Low Usage User

Partners should be able to add a low usage user when adding users. Right now I need to create an add on order, Wait for round robin hell to assign it to someone, wait for the GoTo employee to get me over the quote. Then I need to send to the customer to sign. If the partner is providing the equipment and selling out of their inventory then I need to call the partner support line, verify myself, have the GoTo employee find the signed contract for the 1 low usage user and assign it to the user. 

I am unsure if GoTo is providing the equipment for an add on order if we are able to assign a low usage user at the time of of signing the add on order if it still requires someone to call in. I believe it still requires a call in.

I can not sure out what GoTo is gaining by making it super inconvenient to add a low usage user to an account. The user either needs access to a mobile app, desktop app, and unlimited minutes or it doesn't.

It is very frustrating.