Queue Dashboard and Wallboard

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Queue Dashboard and Wallboard

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Queue Dashboard and Wallboard

It would be really helpful to easily see the number of Agents with a status of Ready.  While you can see an agent's status in the "Agent Activity" section, you have to scroll through to see how many are ready.   I would suggest adding a "Widget" next to the paused agents in the dashboard that shows the number of agents with a status of ready.  

 

On the wallboard, we currently have a widget for logged-in agents and paused agents,  It would be a nice addition to be able to see agents with the status of ready also if we could choose a particular pause reason for a widget.

1 Comment
GlennD
GoTo Manager
Status changed to: Investigating

Thank you for the feedback!