The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
The issue we are having is either staff at the end of their shift get slammed when using "Fewest Sent to Agent " or when we use "Fewest Answered" those coming onto a shift get slammed. The real issu...
Status changed:
New
to Reviewed by moderator
jstrittmatter thanks for this suggestion and all of your input around this feature. I have shared this with the team.