I have a suggestion that I think would help streamline the provisioning and user management processing in GoToAssist/GoToResolve, allowing user group to be assigned permissions to a device group.
The primary efficiency here would be that you can assign a single user group to multiple device group and thus lower the amount of user configuration needed to a single assignment.
For more advanced enterprises this change will also allow automatic provisioning, which can already add users to a user group on creation, to provision access to device groups with zero administrative interaction. In organizations that have role based access control implemented this could result in a true zero touch identity architecture for GoToResolve.
Suggestion Example: User Group 1 has access to Device Groups A, B, and C User Group 2 has access to Device Groups A, B