The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Active Contributor

3 years ago

Status:

Reviewed by moderator

Assign / Edit user email to help desk tickets

It seems as though there is no way of creating an email for the end user when manually adding a Ticket.

Ticketing

KateG

GoTo Manager

3 years ago

StevenJP I moved your post here for visibility in our community ideas board as this feature is currently not available. Regarding the issue you reported, I see you have a ticket opened with support, you should continue to work with them for a resolution.