The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

rsofka's avatar
rsofka
Active Contributor
3 years ago
Status:
New

GTR Reporting

Hello, I would like to see better reporting functions with GTR.   For SOX audits I need to utilize the HD reports to pull specific reports based on HD Tech, Category, Requestor, etc.  with some ability to adjust output information.  No matter how you format (Group by) on the screen the output report is still the same.  These reports would be very helpful and can serve other purposes.  Currently the report is very generic and does not provide the needed data on my tickets.  Also need to allow for longer  date range than 30 days.  

 

Thanks

Reporting

1 Comment

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    3 years ago
    Status changed:
    New
    to
    New

    Hi,

     

    For more detailed information on the tickets, I suggest exporting the data into CSV, where there is much more information to be found.

     

    You can also specify exact date ranges from-to specific dates in the chooser and choose any period in time you wish.