We are currently evaluating Goto Resolve and have many users who do not speak English or speak it very poorly.
The emails our users receive for the tickets they have opened in the helpdesk are exclusively in English.
It would be nice to set the language for the mail events either globally or depending on the language set in the user profile of the ticket creator.
Hi @fgeis at this time the automated emails don’t offer additional language options to choose from English though this feature is on the future roadmap.
In the meantime, I've moved your post here to the idea section where others can comment and kudo this request. Thanks for sharing your idea here in the Community.
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