Helpdesk - Ticket Last Updated and Last Updated By fields

[BHopgood]

In GoToAssist we could see who last updated a ticket and when.

We could sort by "Last Updated" and also see a field "Last Updated By" to see when a ticket had had some activity by a customer or technician.

This enabled us to easily see on the ticketing screen when a customer had responded with more information or was OK for us to close the ticket.

Can we please have this feature as a matter of top priority as we are not able to respond in a timely manner to our customer queries.

Thank you.

[GyulaMucsi]

Hi!

Thank you for your feedback.

This feature is a high priority for us as well, and we are planning on releasing it in June.

BR,

Gyula

[BHopgood]

Thanks for the update.

Looking forward to seeing this in the product.

[jdlangwell]

Is this still going to be released?

[Dhugald1]

Probably not, we gave up you should too, Zendesk has this feature... as did GoTo Assist service desk when we had that....