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Helpdesk Ticket List View does not have creation dates/times, which makes it hard to browse for specific dates/times to see what tickets came in then. For example, if I want to know what my employee...
Status changed:
New
to Accepted
Hi Jeff_ ,
We are actively working on this and plan to release it within a month. We plan on adding the following columns soon:
- Created
- Last updated time
- Updated by
- Requester's email
- Helpdesk service
I'd be happy to hear if you have other suggestions to how the ticket list or other parts of the Helpdesk can be improved.