The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Helpdesk Ticket List View does not have creation dates/times, which makes it hard to browse for specific dates/times to see what tickets came in then. For example, if I want to know what my employee...
Status changed:
New
to Accepted
Hi Jeff_ ,
We are actively working on this and plan to release it within a month. We plan on adding the following columns soon:
- Created
- Last updated time
- Updated by
- Requester's email
- Helpdesk service
I'd be happy to hear if you have other suggestions to how the ticket list or other parts of the Helpdesk can be improved.