Include Groups in the reports

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Include Groups in the reports

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Include Groups in the reports

We utilise the reporting to generate billing to some of our support customers., and to analyse the amount of time spent supporting certain customers. Using GTA the reports included the Group name, but this seems to be missing from the GTR reports. Can this be added in please as sometimes it is virtually impossible to determine who the customer is when all you have for the End-user name is something like 'Paul'?