I would like to request a feature for GoToResolve that we had in GoToAssist. We need the ability to invite other agents into a support remote control session on a regular basis with our company unattended devices. There currently is no way for us to get the session ID to share with the other agents so they can enter it in the Support tab under Collaborate with Others. The only way to have a session with a discoverable session ID is to have the end user start a manual session. This is a deal breaker for us. As the help desk manager and tier 3 support agent, I need the junior techs to invite me to sessions. Is there any development being done to bring this capability to this new product.
