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Will_BEC's avatar
Will_BEC
Active Contributor
2 years ago
Status:
Reviewed by moderator

Last Modified Date For Helpdesk Queue

When looking at open tickets, we need to be able to sort the tickets by last modified date.

I currently have no way to quickly determine what tickets have been sitting idle in the queue.

This would also help to put tickets at the top of the queue that customers have recently replied back on.

Knowing when a ticket was last updated is a must have.

Ticketing

2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Reviewed by moderator
  • CS_HelpDesk's avatar
    CS_HelpDesk
    GoTo Contributor
    2 years ago

    GyulaMucsi This is one of the requests I have sent in the past to the feedback team regarding the Helpdesk feature. FYI and Thank you!