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VitorCosta's avatar
VitorCosta
New Member
2 years ago
Status:
Delivered

Mine and unassigned filter

The filter should have mine and unassigned, because whenever I need to see my and the new unassigned tickets the only chance is not to have a filter, but like this I see all my colleagues tickets.

if I want to see mine I can't see the new ones anymore, because it is filtered to my name only.

 

This is a must on a ticketing system.

Ticketing

3 Comments

  • Trevor-V's avatar
    Trevor-V
    Active Contributor
    5 months ago

    I don't think this is addressing the original suggestion. I believe VitorCosta is requesting a way to filter tickets so as to see their own assigned tickets AND any unassigned tickets with the same filter. Having to switch between filters to do this just seems a time waste to me. I'm currently unable to do this with the implemented filtering.

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 months ago
    Status changed:
    Accepted
    to
    Delivered

    Ticket filters include Assigned and Unassigned as options.

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    2 years ago
    Status changed:
    New
    to
    Accepted

    Hi VitorCosta,

     

    Thank you for sharing your feedback.

     

    I want to inform you that the ability to filter for tickets based on assignment status is planned to be released in early July.