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With GoToAssist there was an option to refresh the list to update the connection status of the devices, this is lacking on GoToResolve. We have had situations where support staff are waiting for ...
Status changed:
New
to Investigating
Hi,
GTRe device list is auto-refreshed. We are experiencing sync issues and fix is on the way.
Besides that we are considering a sync button if we still experience auto-refresh issues.
Thanks for your understanding.
Br,
Robi