When logged into an Unattended Session, the client Server Name is displayed if you mouse over the Session Info on the left side ribbon or is always visible if you expand the left side ribbon. We support multiple remote clients and our team is itself comprised of support techs working remotely.
1. It would really be helpful if, in addition to the Client Server Name, you could see
a. What Client User has been used to log on
b. Which company tech has initiated the Unattended Support session
c. Local contact info of company tech that initiated the Unattended Support session (e.g. phone / email)
Perhaps there could be a private support tech profile available only to the company providing support
