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matt2777's avatar
matt2777
Active Contributor
4 years ago
Status:
Investigating

The ability to change the ticketing email address

Hi there,    Is it possible to change the default email for helpdesk tickets. I am using helpdesk@company.gotoresolve.com but would like to change the email address to work automatically with our...
Ticketing
AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
4 years ago

Currently we do not have that option, but if you can DM your email address then we can attempt it from backend. We may need to verify though that you own the email address and its valid. 

  • Stryker2101's avatar
    Stryker2101
    New Member
    4 years ago

    Sorry to jump on, but is this going to be added in the near future? We have a dedicated O365 email that our users use for email and I'd love to be able to set that up 

    • GyulaMucsi's avatar
      GyulaMucsi
      GoTo Contributor
      4 years ago

      Hi!

       

      We are looking into how to best accommodate this request, but it will not come in the near future.

       

      Until then, we would be glad to change the address for you if you wish to change it. Please reach out to me at gyula.mucsi@goto.com with the address you would like to use and we will change it for you.