When after transferring files in an unattended session, the File Manager does not fully disconnect. After clicking the Quit File Manager button, the file transfer window closes, but never actually disconnects. If we disconnect from the unattended device and then connect to a different unattended device, we can no longer transfer files. In the file transfer windows, the old folders and files form the previous connection are still displayed. There is no was to clear the old folder sections and if we attempt to start a new file transfer we get "Waiting for Connection". The only way we can resolve this is to close and reopen the Desktop Console. Is there a solution on how to end a File Transfer session without closing and reopening the Desktop Console?
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@SupportMW Welcome to the GoTo Community.
This is currently a known issue. Thanks for your report, I'm sharing the experience with the team and will update the thread when we know more.
Hello, is there any update when this issue will be fixed? We have to completely exit the desktop console and then relaunch after every file transfer. We are a support center and transfer files all day long. It's causing quite an issue for us. Thanks