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sdiaz
Active Contributor

GotoResolve attachment files in tickets

I have been checking the tickets feature but I am not able to see the possibility of uploading attachments.

 

Where is this option? If is not, will it be in the future?

 

Thank you in advance,

 

Sergio.

5 REPLIES 5
GlennD
GoTo Manager

Re: GotoResolve attachment files in tickets

Hi @sdiaz,

 

I am checking with the team to see if this is on the roadmap for GoTo Resolve already. I'll get back to you once I have an answer.

 

Glenn is a member of the GoTo Community Care Team.

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sdiaz
Active Contributor

Re: GotoResolve attachment files in tickets

I am sorry, I don't find that option.

 

Thank you.

 

Sergio.

AbhishekYadav
GoTo Moderator

Re: GotoResolve attachment files in tickets

This option will be released by end of May.

alexthompson
New Member

Re: GotoResolve attachment files in tickets

Just wanted to follow up on this - it's July now and I still don't see the ability to include attachments in a ticket. Any progress on this one? Thanks

GyulaMucsi
GoTo Contributor

Re: GotoResolve attachment files in tickets

Hi alexthompson,

 

We will be releasing the ability to attach files to tickets in the next 2-3 weeks.