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sth-bzouggari's avatar
sth-bzouggari
Active Contributor
7 months ago

Issue with Finding Device Groups in GOTO Resolve Console

Hello, I'm reaching out to report an issue I'm facing in the GOTO Resolve console. Currently, I'm unable to locate groups that were previously available. The problem occurs when I try to create a g...
GlennD's avatar
GlennD
GoTo Manager
7 months ago

Hi sth-bzouggari, welcome to the community.

 

So if you search for and locate one of the computers that is part of a group that you cannot see, what does it show in the Manage Device column on the right after selected the computer? Does it show the group name that the computer is part of? 

 

  • sth-bzouggari's avatar
    sth-bzouggari
    Active Contributor
    6 months ago

    Indeed, when I search for a device in the search bar at the top, I find it.

    But when I look in the device column on the right, it indicates that it's not in a group, although I'm sure it has already been classified in a group. And when I try to put the device back into its group, I can't find it

  • sth-bzouggari's avatar
    sth-bzouggari
    Active Contributor
    6 months ago
    And when I try to find the group on the admin console, I only find 100 device groups. In our organization, we have more than 150 device groups.
    • GlennD's avatar
      GlennD
      GoTo Manager
      6 months ago

      sth-bzouggari Thank you, I am looking into this currently.

       

    • GlennD's avatar
      GlennD
      GoTo Manager
      6 months ago

      sth-bzouggari We see 137 device groups and that not all agents have access to all groups. Do you sign in to your account with the same email address as the one you used to register for the community?