Forum Discussion

LukaszK's avatar
LukaszK
Active Contributor
6 months ago

Issue with GoTo Resolve and ESET antivirus (high CPU usage)

Hello   One of our customers using ESET antivirus. After GoTo is deployed, the GoToResolve.Antivirus.App.exe process uses about 50% of the CPU, and sometimes 90%. Consequently, ESET (ekrn.exe proce...
LukaszK's avatar
LukaszK
Active Contributor
6 months ago

Hi, can anyone from GoTo help us?

I registered an ticket last Friday. The ticket number is 20321556. Unfortunately no one has contacted me so far. 

Lukasz

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 months ago

    Hi LukaszK, welcome to the community.

     

    I checked your ticket and support tried calling but must have missed you. I have escalated the ticket and asked them to try again.

     

    • LukaszK's avatar
      LukaszK
      Active Contributor
      6 months ago

      Hi GlennD ,

       

      thank you for your response. 

       

      I saw a phone call last Friday, but could not answer, so I asked in ticket for a callback.

      After your reply, Alejandra from Support contacted me this evening. I gave her my phone number, they will call me.

       

      When we manage to solve the problem, I will post the solution here; maybe it will be useful to others.