Forum Discussion

Tinamedida's avatar
Tinamedida
Active Contributor
4 months ago

Report time avaliable

Good afternoon, I would like to know how long time i can get Resolve Session and Help Desk support reports?  Nowadays, i maintain my reports manually in excel. Thanks.
  • Tinamedida's avatar
    Tinamedida
    4 months ago

    Good morning, Kate!

    Awsome. In this way I can leave excel finally...rsrsrs

    Thanks a lot.

    Have a nice day.

KateG's avatar
KateG
GoTo Moderator

Hi Tinamedida welcome to the GoTo Community, 

 

You can pull session reports as outlined in this article.

 

Can you tell me a bit more about what reports you are trying to pull? 

 

Tinamedida's avatar
Tinamedida
Active Contributor
4 months ago

Hi Kate,

Thanks for the answer.

My main question is how long GoTo store yours reports. I saw that Calls are 12 months, right? On Resolve, is the same time?

  • KateG's avatar
    KateG
    GoTo Moderator
    4 months ago

    Hi Tinamedida , 


    GoTo Resolve reports are available indefinitely, as long as you have a GoTo Resolve account. 

     

    Hope this helps! 

     

     

    • Tinamedida's avatar
      Tinamedida
      Active Contributor
      4 months ago

      Good morning, Kate!

      Awsome. In this way I can leave excel finally...rsrsrs

      Thanks a lot.

      Have a nice day.