Forum Discussion

CaptainRizla's avatar
CaptainRizla
New Contributor
12 months ago

Resolve - Unable to delete group

Hi, I created a device group but now I'm unable to delete it and get a "Failed to empty group" message.
The group did have devices in it at one point but is definitely empty now. I've tried adding a device with the intention to remove it and try deleting again but I'm unable to add to the group.

  • KateG's avatar
    KateG
    GoTo Manager
    12 months ago

    Hi CaptainRizla Welcome to the GoTo Community. 


    I'm not able to replicate this currently, can you confirm the following steps: 

     

    • GoTo Manage Groups at the top
    • Click delete and enter the signature key. 
    • Is nothing happening? 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    • CaptainRizla's avatar
      CaptainRizla
      New Contributor
      12 months ago

      Hi KateG ,

       

      I've tried again and still get the 'Failed to empty group' message, shown below.

      The only thing I can think of that may have caused this issue was that I originally tried to delete the group with the devices still in there. Maybe this has caused the bug?

       

      Just to add, I have been able to create a new empty group and delete it fine.