Forum Discussion

CaptainRizla's avatar
CaptainRizla
New Contributor
2 years ago

Resolve - Unable to delete group

Hi, I created a device group but now I'm unable to delete it and get a "Failed to empty group" message.
The group did have devices in it at one point but is definitely empty now. I've tried adding a device with the intention to remove it and try deleting again but I'm unable to add to the group.

3 Replies

  • CaptainRizla's avatar
    CaptainRizla
    New Contributor
    2 years ago

    It is possible to escalate this to technical support?

  • CaptainRizla's avatar
    CaptainRizla
    New Contributor
    2 years ago

    Hi KateG ,

     

    I've tried again and still get the 'Failed to empty group' message, shown below.

    The only thing I can think of that may have caused this issue was that I originally tried to delete the group with the devices still in there. Maybe this has caused the bug?

     

    Just to add, I have been able to create a new empty group and delete it fine.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi CaptainRizla Welcome to the GoTo Community. 


    I'm not able to replicate this currently, can you confirm the following steps: 

     

    • GoTo Manage Groups at the top
    • Click delete and enter the signature key. 
    • Is nothing happening?