Resolve - Unable to delete group

[CaptainRizla]

Hi, I created a device group but now I'm unable to delete it and get a "Failed to empty group" message.
The group did have devices in it at one point but is definitely empty now. I've tried adding a device with the intention to remove it and try deleting again but I'm unable to add to the group.

[KateG]

Hi @CaptainRizla Welcome to the GoTo Community. 

I'm not able to replicate this currently, can you confirm the following steps: 

• GoTo Manage Groups at the top
• Click delete and enter the signature key. 
• Is nothing happening? 

[CaptainRizla]

Hi @KateG ,

I've tried again and still get the 'Failed to empty group' message, shown below.

The only thing I can think of that may have caused this issue was that I originally tried to delete the group with the devices still in there. Maybe this has caused the bug?

Just to add, I have been able to create a new empty group and delete it fine.

[CaptainRizla]

It is possible to escalate this to technical support?