Forum Discussion

tophneal's avatar
tophneal
Active Contributor
6 months ago

Unattended agent not correctly reinstalling

I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
  • GlennD's avatar
    GlennD
    2 months ago

    If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.

     

     

     

     

GlennD's avatar
GlennD
GoTo Manager

bill_AZ I've shared a link to you via email for downloading the script 

renil's avatar
renil
New Contributor
5 months ago

Hi Glenn,

 

I've rebooted my PC but still cant detect the device on my console. can you share the cleanup installer? also is there anyway to push install the agent from desktop console? or install it without it checking from ms store? as our ms store is blocked.