Forum Discussion

tophneal's avatar
tophneal
Active Contributor
6 months ago

Unattended agent not correctly reinstalling

I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
  • GlennD's avatar
    GlennD
    2 months ago

    If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.

     

     

     

     

SBrown42's avatar
SBrown42
Contributor

Glenn,

 

As so many users are getting this issue, would it be possible for the script to be made accessible so that we can download it without having to request it?

 

We have had this issue on a number of sites and have ended up having to connect to another system on the customer site, then using RDP to access the machine with the issue to clean up the GTR install and then re-installing GTR.

GlennD's avatar
GlennD
GoTo Manager
4 months ago

JLamberth SBrown42 Link sent and I am working on having a support article and download link published.

 

  • sth-bzouggari's avatar
    sth-bzouggari
    Active Contributor
    4 months ago

    I have same issuie can you share with me the script please GlennD 

    • sth-bzouggari's avatar
      sth-bzouggari
      Active Contributor
      4 months ago

      GlennD Can you please send me scripte i have same issuie and i have 1000 licence