Welcome to summer and our July product update - where things have been heating up for GoTo Resolve (ba-dum tss). Several high-value features were released in the past few weeks, so let’s get to them. As always, you can keep a real-time pulse on releases with our release notes.
Joining our many background management capabilities like Device Quick View and Remote Execution, the background file manager lets agents securely navigate, move, and copy files and folders on a device — without initiating a remote session.
Background file manager details:
One of the most requested features for GoTo Resolve is now available – the ability to have multiple agents in a single support session. The new multi-agent collaboration allows you to invite up to four other agents to collaborate on a live session. Use this new power to resolve issues faster or help train new agents in live scenarios.
The command prompt is one of the most powerful tools in an IT agent’s toolbelt. With the new Remote Terminal feature, you can now access a fully functional command prompt or terminal in the background to complete most administrative tasks without user interference. Take actions like continuous ping and trace to check for network connectivity issues, install software, create user profiles, and much more.
Currently remote terminal is only available for Windows, but Mac support is planned to be released next week.
Whether or not to support mobile devices (and to what extent) is a question that is being asked among many IT leaders in a BYOD world. However, this shouldn’t be a question for owned mobile devices. Support is necessary but often not easy. GoTo Resolve already included powerful mobile remote support capabilities and now we’re able to extend your support arsenal to having full unattended remote access to Android devices. Support POS devices, tablets, and other Android devices when the time is best for the agent rather than be beholden to a user being present.
That’s a wrap on some of the bigger items to be released the past few weeks.
As I said in the intro, it’s going to be a busy summer with lots of great updates on the horizon. In the weeks ahead expect to see some of these updates:
And if you hadn’t seen the news, there are multiple RMM features coming to GoTo Resolve very soon. Check out this blog post for more information
As always, please comment with any feedback on these or past releases as well as any suggestions for future enhancements.
Chris Savio
Director, Product Marketing
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.