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HMCRAD
New Contributor

2FA by Email

Good Afternoon GoToAssist Remote Support,

 

Is there a way to setup 2-Factor Authentication by email instead of an app? and, if not- can this be considered in a future iteration?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

Re: 2FA by Email

@HMCRAD  Currently email is only used for the set up of 2-factor authentication with V5.  You can use any authenticator you choose, but it has to be separate from the GoToAssist system, and cannot currently be done by email. 

 

Reference guide:  https://help.gotoassist.com/remote-support/help/gotoassist-remote-support-two-step-verification-goto...


Ash is a member of the GoTo Community Care Team.

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2 REPLIES 2
AshC
GoTo Moderator

Re: 2FA by Email

@HMCRAD  Currently email is only used for the set up of 2-factor authentication with V5.  You can use any authenticator you choose, but it has to be separate from the GoToAssist system, and cannot currently be done by email. 

 

Reference guide:  https://help.gotoassist.com/remote-support/help/gotoassist-remote-support-two-step-verification-goto...


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
rayvick
New Contributor

Re: 2FA by Email

Thank you for the clarification. That helps a lot!