GoToAssist software has the ability to "blank the customer" screen so essentially you can turn off the monitors display so your customer cannot see what you are doing. This works fine if the customer is running Windows 7, but it's not available in Windows 10? When will this "blank screen" feature be available for customers running Windows 10 operating systems?
We have confidential information that is data entered into a Windows 10 computer remotely. When we attempt to blank the screen Remote Support says that it is not available with Windows 10. We need to blank the customer screen on our terminals when we enter the licensing information. In this day and age with security concerns I am surprised that this is not supported. When will this feature be available? We really need this working.